FAQ/Returns & refunds
Returns & refunds
All questions about Returns & refunds.
How long does a refund take?
The time it takes to receive your refund may vary. Once we have received and verified your returned product, we will process the refund. It may then take a few more days for the refunded amount to appear in your account, depending on your bank. In general, you can expect the process from receipt of the returned product to the refund in your account to take about 5-10 days. For the most accurate information, please contact our customer service team.
My product no longer works, now what?
We are sorry to hear that you are experiencing problems with your product. We encourage you to follow the following steps:
- Check the product manual first for any troubleshooting tips.
- If the problem persists, please contact our customer service team. Be sure to have your order number and a detailed description of the problem handy.
- Depending on the problem, we may be able to help you resolve the issue, send you a replacement product or inform you of our return process for warranty repair or replacement.
Please note that the specific steps may vary depending on the product and the nature of the problem. It is always best to contact our customer service team directly for the most accurate information and assistance.
How does your return process work?
At Groomzo, we strive to make the return process as easy as possible. We offer a 30-day no good, money back guarantee. Here are the steps to follow:
- Within 30 days of receiving your order, contact our customer service department to request a return.
- Once your return has been approved, you will receive instructions on how and where to return the product.
- Pack the product carefully and return it according to the instructions given. Make sure the product is in its original packaging with all accessories included.
- Once we have received and verified the returned product, we will process the refund. It may take several days for the refunded amount to appear in your account, depending on your bank.
Contact our customer service department for more information.
