FAQ/Placing an order
Placing an order
All questions about Placing an order.
What kind of products do you sell?
We sell grooming products for dogs and cats, including an all-in-one dog grooming set suitable for all hair types. The set includes a precision trimmer for paws, face and ears.
Has my order been placed?
After placing an order, you should receive a confirmation email. If you have not received this email, please check your spam folder or contact our customer service team.
I can't order or find a product - What does this mean?
If you have trouble ordering or finding a product, it may be out of stock or unavailable on our website. Please contact our customer service department for further assistance.
Can I cancel my order?
Yes, orders can be cancelled within a certain period of time. Please contact our customer service department as soon as possible if you wish to cancel your order.
Can I add a product to an order?
Once an order is placed, we cannot add products to it. You must place a new order for the additional product.
Can I order by phone or email?
Our ordering process is primarily through our website to ensure secure transactions. If you experience any problems ordering, please contact our customer service team for assistance.
