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A dog's nails (correctly referred to as "claws") grow slightly differently, depending primarily on two factors: the breed's history and thus their genetic makeup, and the pet's current activity level.

When discussing a dog's cycle of heat (known as menstruation in humans), it is first important to mention that pet owners should have their dogs spayed or neutered, not only because of the long-term health benefits, but also out of compassion for the already overcrowded shelters.

Coat plucking, also known as "manual plucking," is a grooming technique used specifically for wirehaired coat types. This involves manually removing the dead outer coat to stimulate the growth of new hairs.

Dewooling is the removal of dead undercoat in certain double-layered breeds. The amount of shedding needed depends on a few factors, such as breed, age, health and time of year. Regular brushing of a double-layered breed can control severe shedding throughout the year.

Dogs usually do not need daily or even weekly baths unless under the supervision of a veterinarian. Most dogs that follow a regular grooming schedule are usually washed every 2 to 6 weeks, with the most common bathing cycle every 4 weeks.

How often to wash a dog depends on many factors, mainly based on coat type and lifestyle. As a rule of thumb, a dog should not be washed more than once a week, unless under the supervision of a veterinarian because of a skin condition.

All orders over 60 euros are shipped free of charge. For orders below that, we charge a shipping rate of 6.95 euros. All our packages are shipped via DHL. Ordered before 10 p.m. is delivered next (business) day.

If you are not at home when your package is delivered, we will try to deliver it to your neighbors or to a collection point nearby. You will then receive a 'non-home code', which allows you to see on the track & trace page where you can pick up your package.

With each order you will receive a track & trace code. You will receive this code via e-mail as soon as the delivery service has received your package. You can use this number to track your package.

If you order on a business day between 8 a.m. and 5 p.m., DHL will do its best to deliver your order the next business day.

During holidays or other busy periods, your package may take a little longer to arrive. We work with our delivery partner to deliver your order as quickly as possible, but we can't always guarantee next-day delivery during these peak periods. We appreciate your understanding.

Yes, you can change the shipping address only before you have received a shipping confirmation. Please contact our customer service team as soon as possible to make changes.

Discount codes are not valid in combination with discounts already given on bundled products

Your invoice will be emailed to you after your order is placed. If you have not received your invoice, please check your spam folder or contact our customer service team.

We accept several forms of payment. This includes credit/debit cards (Visa, MasterCard, American Express), PayPal, iDEAL (popular in the Netherlands), Bancontact (popular in Belgium), and bank transfers. We also accept Klarna, which allows you to buy now and pay later.

Contact us by emailing info@groomzo.com and we can provide them.

Our Groomzo products are designed for pets of all sizes and hair types. It is perfect for a variety of dog and cat breeds. Look carefully on the product page itself to see if the product is suitable for your type of dog. Before using clippers, only use them on long-haired breeds that can be shaved.

The time it takes to receive your refund may vary. Once we have received and verified your returned product, we will process the refund. It may then take a few more days for the refunded amount to appear in your account, depending on your bank.

We are sorry to hear that you are experiencing problems with your product. We encourage you to follow the following steps: Check the product manual first for any troubleshooting tips. If the problem persists, please contact our customer service team.

At Groomzo, we strive to make the return process as easy as possible. We offer a 30-day no good, money back guarantee. Here are the steps to follow: Within 30 days of receiving your order, contact our customer service department to request a return.