Customers have 30 days from the date they receive their package to return it, no reason needed. Please ensure the return shipment is sent within this 30-day period.

Return conditions:

Items must be returned in new condition, with all original packaging intact and free of any pet hair. Any product that shows signs of use or pet hair cannot be accepted. Shipping costs are non-refundable.

Return costs:

Return shipping is at your own expense, and costs vary depending on your location and the courier used.

Return processing time:

Returns are processed within 10 business days after being received at our warehouse. You will be notified once the refund is processed, but please allow up to 3 days for the funds to appear in your account.

Returns FAQ:

Where can I find my order number?
Your order number is in the confirmation email sent after your purchase. If you can’t find it, feel free to contact our customer service for help.

What if my product is damaged upon delivery?
If your product is damaged, please email us at info@groomzo.com with photos of the issue. We’ll work with you to resolve it as quickly as possible.

What if I want to return an item after the return period?
Please ensure that your return is initiated within the 30-day period. Contact our support team to discuss options.