Satisfaction guaranteed
Fast express delivery
30 Days money-back guarantee

4.7 | 10,000+ satisfied customers

My product no longer works, now what?

We are sorry to hear that you are experiencing problems with your product.
We encourage you to follow the following steps:

  1. Check the product manual first for any troubleshooting tips.
  2. If the problem persists, please contact our customer service team.
    Be sure to have your order number and a detailed description of the problem handy.
  3. Depending on the problem, we may be able to help you resolve the issue, send you a replacement product or inform you of our return process for warranty repair or replacement.

Please note that the specific steps may vary depending on the product and the nature of the problem.
It is always best to contact our customer service team directly for the most accurate information and assistance.

About the author

Picture of Mark

Mark

I am Mark, customer service employee at Groomzo. I am happy to help you with all your questions about our products and services. Do you need help? I am here for you!

Sign up!

At our community of pet lovers

We promise not to spam you, we hate that ourselves.

Thanks!

Thanks for signing up!
Check your inbox (or spam) for your discount code.

(Note: It may take 3 minutes to receive the email).